Return Policy

At Alumnae Affairs, each piece is crafted with intention and care. If your purchase does not meet expectations, we are happy to assist.

• Returns are accepted within 14 days of delivery

• Items must be unworn, unused, and returned in original condition with all tags attached

• Pre-orders, custom pieces, and final sale items are not eligible for return or refund

• Return shipping is the responsibility of the customer

• Approved returns will be refunded to the original form of payment once inspected

Exchanges may be accommodated based on availability. We recommend contacting us promptly to secure sizing or style preferences.

To initiate a return or exchange, please contact alumnaeaffairs00@gmail.com with your order number.

Shipping & Pre-Order Policy

At Alumnae Affairs, each piece is designed and produced with intention. Please review our policies carefully before completing your purchase.

Shipping Policy

• Orders are processed within 3–5 business days, excluding weekends and holidays

• Shipping timelines may vary during launches, limited releases, or high-demand periods

• Once your order ships, tracking information will be provided via email

• Alumnae Affairs is not responsible for delays caused by carriers or unforeseen circumstances once an order is in transit

Pre-Order Policy

Pre-order items are offered in limited quantities and produced to ensure the highest level of craftsmanship.

• Payment is collected at the time of purchase

• Pre-order items are made to order and enter production after the pre-order window closes

• Pre-orders are scheduled to begin shipping in August

• Estimated ship dates are provided at checkout and are subject to minor adjustments due to production timelines

• All pre-order purchases are final sale and not eligible for cancellation, return, or refund

• Once shipped, tracking information will be sent via email

By placing a pre-order, you acknowledge and accept the associated production and delivery timeline.

Terms of Service

This website is operated by Alumnae Affairs, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Alumnae Affairs. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional policies referenced herein.

If you do not agree to all the terms and conditions, you may not access the website or use our services.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any unlawful or unauthorized purpose, nor violate any laws in your jurisdiction.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

Products & Services

All products are subject to availability and may be limited in quantity. We reserve the right to discontinue any product at any time.

We have made every effort to display product colors and details accurately. We cannot guarantee that your device’s display will accurately reflect the actual product.

Pricing & Modifications

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Orders & Billing

We reserve the right to refuse or cancel any order placed with us. This may include orders that appear to be fraudulent or unauthorized.

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our site.

Pre-Orders

Certain items are offered as pre-orders and produced after the pre-order window closes.

• Payment is collected at the time of purchase

• Pre-order items are final sale

• Pre-orders are expected to begin shipping in August (timelines may adjust due to production factors)

• By placing a pre-order, you acknowledge and accept the associated production timeline

Shipping, Returns & Exchanges

All shipping, return, and exchange matters are governed by our Shipping, Returns & Pre-Order Policies, which is incorporated into these Terms of Service.

Intellectual Property

All content on this site—including logos, designs, images, text, graphics, and trademarks—is the exclusive property of Alumnae Affairs and protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission.

User Comments & Submissions

If you submit comments, reviews, or other content, you grant Alumnae Affairs the right to use, edit, copy, publish, and distribute such content in any medium without restriction.

We reserve the right to remove content deemed unlawful, offensive, or in violation of these Terms.

Errors & Inaccuracies

Occasionally, information on our site may contain typographical errors or inaccuracies. We reserve the right to correct any errors and update information without prior notice.

Limitation of Liability

To the fullest extent permitted by law, Alumnae Affairs shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service or products purchased.

Indemnification

You agree to indemnify and hold harmless Alumnae Affairs from any claim or demand arising out of your breach of these Terms or violation of any law.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state in which Alumnae Affairs operates.

Changes to Terms

We reserve the right to update or replace any part of these Terms by posting updates to our website. Continued use of the site constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to alumnaeaffairs00@gmail.com.

This Privacy Policy describes how Alumnae Affairs (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.

When you make (or attempt to make) a purchase, we collect certain information from you, including:

• Name

• Billing and shipping address

• Payment information (processed securely by third-party providers)

• Email address

• Phone number (if provided)

We refer to this information as “Personal Information.”

How We Use Your Personal Information

We use the information we collect to:

• Process and fulfill orders (including payment, shipping, and confirmations)

• Communicate with you regarding your order or inquiries

• Provide customer support

• Screen orders for potential risk or fraud

• Improve and optimize our website and offerings

• Send marketing or promotional communications (only if you opt in)

Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us operate our business, including:

• Squarespace, our e-commerce platform

• Payment processors and shipping providers

• Analytics and performance tools

We only share information necessary to perform these services and require third parties to protect your data.

We may also disclose Personal Information if required by law or to protect our rights.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some site features may not function properly.

Data Retention

We retain your Personal Information for our records unless and until you ask us to delete it, or as required to comply with legal or business obligations.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your personal information

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

Data Security

We take reasonable precautions and follow industry best practices to protect your Personal Information. Payment information is encrypted and processed securely through third-party providers.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with immediate effect.

Contact Information

For questions about this Privacy Policy or to make a data request, please contact us at: alumnaeaffairs00@gmail.com

There are several meaningful ways to support and grow with our brand community:

• Donate via Zelle:
  Contributions can be sent to alumnaeaffairs00@gmail.com

• Follow and engage with us on Instagram:
  @alumnaeaffairs00

• Shop and connect with us at pop-up events:
  We regularly participate in curated pop-ups and community events. Follow us on Instagram for upcoming locations, releases, and event announcements.

Every purchase, share, follow, and contribution helps support our vision of bringing elevated collegiate heritage style back to the culture.